Customer Service Representative - Late Evening Shift
This is a permanent role reporting to the customer service manager. The position will be based in Galway City, and the candidate will need to have a driver's license due to the late working hours.
The successful candidate will be responsible for responding promptly to inquiries via phone, email, and live chat. They will also address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
Additionally, they will handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction. They will provide clear guidance on company policies, promotions, and compensation plans.
The ideal candidate will maintain up-to-date knowledge of company products, business models, and compliance guidelines. They will process refunds, exchanges, and adjustments in accordance with company policies.
They will accurately document customer interactions and escalate complex issues to the appropriate department. They will assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
Representing the company in a professional, courteous, and knowledgeable manner is crucial for this role. They will work collaboratively with other departments to ensure a seamless customer experience.
The successful candidate must follow company procedures and industry regulations to maintain compliance. They must complete all company training and follow established policies and procedures.
Required Skills and Qualifications
* Native language speaker of one or more languages
* Fluency in spoken and written English
* Previous experience in Customer Service, preferably in network marketing, direct sales
* Strong communications skills
* Excellent problem-solving skills and attention to detail
* Ability to work both independently and as part of a team
* Excellent telephone and customer service skills
Work Environment
This is a night shift position, working 5pm to 1am, Monday to Friday. The role requires the ability to work independently and as part of a team.