Job Title: Customer Service Executive
Description:
* This role involves acting as the primary point of contact for customers, handling queries, processing orders, and ensuring seamless communication and coordination between sales, warehouse, and logistics teams.
* The successful candidate will be a team player who is solution orientated, has strong attention to detail, and can juggle multiple tasks and prioritise.
* They will also have excellent communication skills, with the ability to deal with customers over the phone and on email.
* Manage B2B customer relationships via phone and email with a strong focus on service excellence.
* Come up with solutions for any issues or problems, ensuring follow up and that the issue is fully closed out.
* Process sales orders and credit notes accurately and promptly.
* Maintain up-to-date customer price files and communicate stock availability.
* Resolve queries and issues efficiently, acting as a point of escalation where needed.
* Collaborate closely with internal teams including sales, logistics, and marketing to ensure a seamless customer experience.
* Communicate updates regarding new product listings, order statuses, and availability.
* Provide first-class support to field sales and key account teams.
Requirements:
* Fluent written and verbal English
* Excellent communication skills with the ability to deal with customers over the phone and on email
* Not essential, but ideally experience within FMCG or a similar environment
* Proficiency in Microsoft Excel and comfortable working with order processing systems
About This Role:
This exciting opportunity is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
We're looking for a skilled and motivated individual to join our team as a Customer Service Executive. If you're a team player with excellent communication skills, this could be the ideal role for you.