Job Description & Summary
PwC Ireland – Bring Your Talent, Grow Your Skills, Unlock Your Potential!
Are you passionate about helping organisations run faster, scale smarter and lead stronger with managed services? Delivery models have fundamentally shifted using globally connected networks and ecosystems and the latest technologies (including AI). Do you thrive in collaborative multi‑location environments where your expertise is required to architect and solution complex service delivery models for the benefit of our local clients?
PwC Ireland is looking for a Service Architect for our Managed Services team, where your capabilities are needed to support local business development activities, leveraging our global delivery network and 3rd‑party ecosystem to architect winning managed services and associated delivery chains to meet and exceed client expectations and to continue to grow our managed services business in Ireland.
Our Managed Services Team
At PwC Ireland, our Managed Services team shapes, delivers and builds managed services with our global delivery network and 3rd‑party ecosystems, enabling our clients to accelerate their business strategies and run faster, scale smarter and lead stronger in a constantly changing and complex business landscape.
Purpose‑led work you’ll be part of
As a Senior Manager Service Architect with a strong focus on business development, you’ll work with local client teams and our global delivery network and 3rd‑party ecosystem to shape, architect, propose and win managed services work with Irish clients. Your role is key for continuity during the business development cycle, acting as the hub between the local account team and our network and ecosystem. You will be the local lead responsible for architecting solutions leveraging the best technology‑enabled managed service assets available across our network and ecosystem.
Part of your Service Architect role is also to work with client account teams, helping identify other opportunities to add value to their clients. In addition, you will be joining a fast‑growing local team and will have a role in further developing and building the local team.
Responsibilities
Design and architect managed service solutions and proposals for our client teams, leveraging appropriate assets across our global network and 3rd‑party ecosystem.
Develop collaborative relationships with delivery leads, internal solution labs and other architects, and 3rd parties across PwC’s global network and 3rd‑party ecosystem to successfully architect, price and sell managed services to Irish clients (typically multi‑location, multi‑team services).
Support client account team business development activities around managed services.
Keep up to date on latest trends in managed services (e.g. AI) and developments within our network and ecosystem to enhance our managed service solutions and proposals.
Conduct service reviews to diagnose causes and identify remedies when a managed service is not operating as expected.
Involve in contracting with clients, our delivery network and 3rd parties.
Develop additional local service architects through training, coaching and mentorship to enhance and build our local managed services capabilities.
Build the local PwC internal knowledge and understanding of Managed Services.
Coach and mentor consultants to foster a culture of continuous learning and collaboration.
Develop collateral and insights to support managed service propositions.
Work with local Managed Services leadership to further activate, develop and grow the managed services market for Irish clients.
Experiences and Skills
Degree qualified with relevant service delivery qualifications (e.g. PMP, ITIL) – an advantage.
4+ years’ experience in a Service Delivery Manager role, ideally with complex near‑shore and offshore delivery chains.
3+ years’ experience in a Service Architect role, ideally with complex onshore, near‑shore and offshore delivery chains.
Track record in enabling client account teams to win significant work with clients by solutioning winning technology‑enabled managed service solutions.
Understanding and interest in advisory and implementation projects and how they reinforce managed services.
Demonstrable experience and deep understanding of different service delivery models and managed service commercial constructs.
Strong relationship‑management skills and experience to take the service architect role across multiple opportunities and proposals.
Strong negotiation and contracting skills with proven experience.
Experienced people leader, inspiring and developing high‑performance teams across multiple locations and cultures.
Collaborative and pro‑active team member with experience nurturing, guiding and mentoring teams involved in managed services.
Experience driving sales and operational excellence and high‑quality standards across managed services teams and processes.
Curious and analytical mindset, able to translate data into meaningful insights that support solutioning and informed decision‑making.
Effective verbal and written communication skills.
Optional Skills
Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion (and others).
Unlock Your Potential with PwC Ireland
We believe that challenges are better solved together. We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose‑led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.
Enjoy PwC’s perks
We reward your impact and support your wellbeing through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life.
Equal Opportunity Employer
PwC is an equal‑opportunity employer and is committed to building a diverse workforce that reflects the communities we serve. We have signed up for the Business in the Community Inclusive Workplace Elevate Pledge. Our Inclusion First strategy puts inclusion at the heart of our culture, supporting an environment where individuality is embraced, diversity is celebrated and inclusion is valued.
We will ensure that everyone is supported throughout and, if required, provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.
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