Job Description & Summary
PwC Ireland – Bring Your Talent, Grow Your Skills, Unlock Your Potential! Are you passionate about helping organisations run faster, scale smarter and lead stronger with managed services? Delivery models have fundamentally shifted using globally connected networks and ecosystems and the latest technologies (including AI). Do you thrive in collaborative multi‑location environments where your expertise is needed to architect and propose complex service delivery models for local clients? PwC Ireland is looking for a Service Architect for our Managed Services team to support local business development activities, leveraging our global delivery network and third‑party ecosystem to win managed services and associated delivery chains that exceed client expectations and grow our business in Ireland.
Responsibilities
Designing and architecting managed service solutions and proposals for client teams using the most appropriate assets across our global network and third‑party ecosystem.
Developing collaborative relationships with delivery leads, internal solution labs, other architects and third parties across PwC’s global network and ecosystem to successfully architect, price and sell managed services to Irish clients (typically multi‑location, multi‑team services).
Supporting client account team business development activities around managed services.
Keeping up to date on the latest trends in managed services (e.g. application of AI) and developments within our network and ecosystem to enhance our solutions and proposals.
Conducting service reviews to diagnose causes and identify remedies when a managed service is not operating as expected.
Involvement in contracting with clients, our delivery network and third parties.
Developing additional local service architects through training, coaching and mentorship to enhance and build local managed services capabilities.
Building PwC’s internal knowledge and understanding of Managed Services.
Coaching and mentoring consultants to foster a culture of continuous learning and collaboration.
Developing collateral and insights to support managed service propositions.
Working with local Managed Services leadership to activate, develop and grow the managed services market for Irish clients.
Experience, Skills & Qualifications
Degree qualified with relevant service delivery qualifications (e.g. PMP, ITIL) is an advantage.
4+ years’ experience in a Service Delivery Manager role, ideally with complex near‑shore and offshore delivery chains.
3+ years’ experience in a Service Architect role, ideally with complex onshore, near‑shore and offshore delivery chains.
Track record of enabling client account teams to win significant work by solutioning technology‑enabled managed service solutions.
Understanding of and interest in advisory and implementation projects and how they reinforce each other with managed services.
Demonstrable experience and deep understanding of different service delivery models and managed service commercial constructs.
Strong relationship‑management skills and experience to take the service architect role across multiple opportunities and proposals.
Strong negotiation and contracting skills with proven experience.
Experienced people leader, with a background of inspiring and developing high‑performance teams across multiple locations and cultures.
Collaborative and pro‑active team member with experience of nurturing, guiding and mentoring teams involved in managed services.
Experience driving sales and operational excellence and high‑quality standards across managed services teams and processes.
Curious and analytical mindset, with the ability to translate data into meaningful insights that support solutioning, informed decision‑making and value‑driven business outcomes.
Effective communication skills, both verbal and written.
Legal and Practical Information
PwC is an equal opportunities employer. We celebrate inclusion and diversity and are committed to an inclusive workplace culture. We have signed up for the Business in the Community Inclusive Workplace Elevate Pledge and other inclusive programmes.
Travel Requirements
0%
Visa Sponsorship
Yes
Government Clearance Required
No
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