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Service Advisor - Fitzpatrick's Garage, Tullamore
Fitzpatricks Garage Group, celebrating over 74 years in business, operates a number of car dealerships covering Counties Kildare, Laois, Carlow, and Offaly, holding franchises for Hyundai, Opel, Smart, and Mercedes-Benz.
Fitzpatricks Tullamore wishes to recruit an additional Service Advisor to join our successful operation. This is a fantastic opportunity to join our aftersales team as we expand our Hyundai operations.
Responsibilities will include:
* Assist in the day-to-day administration and management of our busy Service Department.
* Deal with customers courteously and professionally, anticipating their needs and exceeding expectations.
* Manage appointment bookings, job scheduling, and liaise with customers and internal departments.
* Prepare repair estimates, final invoicing, and process warranty claims.
* Maintain product and technical knowledge across our range of passenger cars.
* Monitor job status and communicate with customers.
* Work with our after-sales teams to meet targets and deadlines.
The successful candidates will have:
* Previous experience in a Customer Service role is essential.
* Highly motivated and able to work on their own initiative.
* Experience in the motor industry is desirable.
* Excellent interpersonal and organizational skills.
* Strong computer skills, including MS Office; experience with CDK/Kerridge is advantageous.
* A strong interest and knowledge of the motor industry.
* Full, clean driving license.
Attractive terms including a bonus incentive scheme and pension will be offered. We provide secure, permanent positions in a company committed to growth, development, and training.
If interested and confident to contribute to our business, please forward your CV to us.
Skills
* Aftersales
* Customer Service
* Customer Focus
* Customer Care
* Administrative Support
* Organizational Skills
Benefits
* Parking
* Pension Fund
* Performance Bonus
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Administrative and Support Services
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