What We Do MattersAt The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We're united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.About The Role And The TeamThe Account Specialist, Vendor Retention is responsible for meeting or exceeding team expectations for retention among the TKWW WeddingPro (vendor) base. As the primary business consultants to TKWW's SMB vendors, the Account Specialists on our Vendor Retention team are responsible for a team based queue of accounts and provide reactive services to help paying vendors stay on track and see success on the TKWW platform(s).ResponsibilitiesServe as the primary inbound point of contact for TKWW Paid Vendors.Ensure timely and successful delivery of TKWW solutions according to Vendor needs and objectives, including the management of auto renewals, handling both overt and subtle cancellation requests.Track and report on all activity and results in our CRM, Salesforce, as well as ensure accurate customer account information.Use, track, and solve tickets in Salesforce from partner teams, Vendors, and sales teams.Achieve expansion, renewal, & winback goals through educating customers on the value of our WeddingPro program and servicesEnsure adherence to all prescribed call metrics, including but not limited to agent state, availability times, average handle time, inbound call adherence, and outbound call/email campaigns.Remain 100% compliant with all data, record-keeping, and reporting requests.Other projects/duties as assigned.Successful Candidates Have1+ year in a revenue-responsible role with outcome-based performance expectations.Experience in a quota or other individual metrics accountability environmentRenewal/retention/support/cancellation experience in a B2B settingExperience managing a large book of business with Accounts across multiple verticals/categoriesComfortable with direct accountability for individual and team outcomesProven influencing and problem-solving skills. Can get customers to "yes" in multiple situations using multiple toolsExcellent written and verbal communication skillsProven customer service and relationship building skills, including the ability to de-escalate sensitive conversations with customers via phone and emailThrives in a high-pace and collaborative team environmentQuantitative and analytical skillsComfortable with change, ambiguity, and decision-making with incomplete informationAbility to prioritize and stay organized while balancing inbound client requests/questions and outbound proactive outreachIt's a Bonus IfConsulting or coaching experience with small, medium-sized businessesSaaS, online marketplace, and/or online advertising experienceSalesforce CRM and reportingWhat To ExpectStart Date: August 18thIn-Office Assessment: July 22nd, assessment will take place at our office and last 2–3 hours.Please check your inbox (and your spam folder)for all the details and what comes next.Work ModelThis role is based in our Galway office. To support onboarding and team integration, you'll work onsite five days a week for the first 3–6 months. After this initial period, the standard schedule will transition to a hybrid model of three in-office days per week - Monday, Wednesday, and Friday.At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a differenceWhat We Love About YouYou Dream Big. You iterate and experiment to drive innovation.You Love Our Users. You keep our global community at the center of everything you do.You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.You Hustle Every Day. You favor urgency and own your outcomes.You Win Together. People are at the heart of our success and you play as a team.What You Love About UsWe believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the "office". We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people. is our approach to hybrid work.It's designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is -eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.For -eligible roles, this includes regular in-office time to foster collaboration and connection.For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.--US Notice:The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.Privacy Notice:The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW's legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW's legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.