Ergo are seeking aDesksideSupport Engineerfor an exciting opportunity in Dublin city centre. The successful candidate will provide onsite support to VIP users in a key Ergo Enterprise client.While technical knowledge around the M365 stack are important we really need someone with exceptional communication skills. You should have experience in "white glove" support and troubleshooting IT problems for VIP users in high-pressure environments where urgency and service excellence are paramount.Working for the currentMicrosoft and VMware Partner of the Yearyou will learn from the best Engineers in Ireland with a strong benefits package which includes pension, health insurance, 25 days AL and educational assistance.What will you do?Diagnosing and resolving issues with desktops, laptops, docking stations and related hardwareTroubleshooting operating systems (Windows10/11), business applications (MSO365, VPN clients, 3rd party apps), and common software errors- Handling incidents and service requests that are escalated from L1 Service Desk- Educating users on upcoming training (e.g. webinars) around technology use to facilitate pre-emptive support- Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications.- Installing, configuring, and updating standard and authorised software.- Supporting patching processes where required, either manually or through remote tools- Preparing new equipment (imaging, asset tagging, software installation).- Break/Fix for VIP users- Maintaining stock/asset records and updating asset management systems- Troubleshooting local connectivity issues- Documenting known issues, fixes, and standard procedures- Ensuring devices meet security baselines (antivirus, encryption, patching).You should have experience in some / all of the following?Management of M365 (supporting Teams, Exchange, One Drive etc.)ITIL (certification preferred)ITSM ticketing systems (ServiceNow an advantage)Supporting and setting up Mobile Devices (MDM)Desktop support - hardware troubleshootingThe following is also required:Exceptional communication, documentation and user training skillsKeen sense of urgencyBachelor's Degree an advantageApply today for more info