Access to Care Advisor Bank – UPMC Aut Even Hospital, Kilkenny
Location: Aut Even Hospital
Job type: Casual/Bank
Overview of role
The Medical Secretary team provides administrative support to a selection of consultants across a number of specialties in UPMC Aut Even Hospital.
This is a bank contract.
Key Responsibilities
Responsible for the medical secretary function for the hospital suites; meet, greet and book patients on the day of the clinic efficiently.
Have a clear understanding of the patient pathway throughout the hospital.
Provide efficient service in setting up and expanding clinics as required, including promptly handling phone calls and referral letters from GPs, and contacting patients regarding appointment times and fees to be paid.
Request and gather information from other hospitals as required by consultants, such as scans, histology reports, pathology reports, etc.
Handle cash payments for consultants, enter them into the system, and balance daily; ensure all billing of patients takes place promptly and all patient accounts are kept up to date.
Complete any medical reporting required after consultations, sending copies to referring GPs and consultants.
Deal with any patient enquiries promptly.
Maintain proper and efficient filing systems for each consultant; keep the practice software (Imeddoc/TPRO) always updated.
Liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team, ensuring a high level of patient service.
Work closely with the hospital referrals and scheduling teams, strictly adhering to the hospital booking policy to ensure patients are booked within the correct timeframe.
Answer telephone calls politely, courteously, and professionally, taking messages or distributing calls as appropriate.
Carry out any training duties as necessary for relief staff/work-experience staff for holiday cover.
General
There may be a requirement to work in other areas of the hospital in line with patient requirements as requested by line manager, deputy or nurse management.
Staff must provide satisfactory documentary evidence of all training and experience claimed if required by the organisation.
To respect the organisational values of the hospital.
Quality & Safety – Safe Culture
Quality and Safety are rooted in daily work; employees are required to actively participate throughout the working day in pursuit of excellence.
Work in conjunction with line manager to plan, monitor, analyse and improve all quality programmes.
Participate in development of performance indicators with department manager and business objectives.
Initiate, participate in and evaluate audits according to JCI, hospital policy and Lean requirements under guidance and support of audit lead.
Health & Safety
Employees must take reasonable care to protect their own safety, health and welfare and that of others.
Co-operate with UPMC to ensure safety, health and welfare at work and report any potentially dangerous situations.
Attend annual education sessions on fire health & safety.
Information Governance
In the course of employment you may have access to or hear information concerning the medical or personal affairs of patients and/or staff.
Such records and information are strictly confidential unless acting on instructions of an authorised officer.
Information may not be divulged or discussed except in the performance of normal duty.
Records must not be left in a manner that unauthorised persons can access them and must be kept in safe custody when no longer required.
Qualifications & Experience
Qualifications
Medical Secretary or Business Secretarial qualification desirable.
Experience
Minimum of 2 years experience in a similar role.
Previous experience working within a healthcare setting or similar is advantageous.
Excellent knowledge of Microsoft Office packages.
Experience of Immeddoc and TPRO desirable.
Job Specific Competencies and Knowledge
Knowledge of general office procedures is essential.
Proficient knowledge & use of Microsoft packages is essential.
Ability to work in a fast-paced customer-based environment.
Experience in change management.
This job description is intended to be an outline of the areas of responsibility.
As UPMC and the post holder develop, this description may be subject to review in light of changing needs of the business.
Equal Opportunity Statement and Benefits
UPMC is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Fully paid maternity and paternity leave for new parents; competitive pension plan; company-funded death in service benefit x3; critical illness cover for all employees up to the age of 66; enhanced annual leave up to a maximum of 27 days; flexible working opportunities.
Performance and Recognition
Rewards for performance that support the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance
Enhanced annual leave up to a maximum of 27 days and flexible working opportunities to support work around external family commitments.
Development and Career Opportunities
Opportunities for each employee to reach their career goals through continued learning and or advancement.
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