We are seeking an experienced
ServiceNow Architect
to lead the design, implementation, and optimization of ServiceNow solutions that align with our business goals and IT strategy. You will play a key role in driving platform architecture, scalability, and best practices across multiple ServiceNow modules including ITSM, ITOM, HRSD, CSM, and others.
Key Responsibilities:
* Design and implement scalable, secure, and high-performance ServiceNow architecture and solutions
* Translate business requirements into technical architecture and workflow design
* Lead ServiceNow development teams and provide technical leadership on platform capabilities and roadmap
* Evaluate and implement integrations with third-party tools and platforms (e.g., Azure, AWS, Jira, SAP)
* Ensure platform governance, data integrity, and compliance with enterprise security policies
* Create architecture diagrams, documentation, and design specifications
* Collaborate with stakeholders across IT and business units to gather requirements and ensure successful delivery
* Monitor platform health and drive continuous improvement and automation
* Provide mentorship and technical guidance to developers and administrators
Required Qualifications:
* 5+ years of experience in ServiceNow architecture and solution design
* Strong knowledge of ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, CSM, or SecOps
* Proficiency in scripting (JavaScript, Glide, Flow Designer, REST/SOAP integrations)
* ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module
* Experience with Agile and DevOps methodologies
* Excellent communication, problem-solving, and stakeholder management skills
Preferred Qualifications:
* ServiceNow Certified Application Developer or Certified Technical Architect
* Experience integrating ServiceNow with cloud platforms (Azure, AWS, GCP)
* Familiarity with ITIL framework and enterprise architecture practices
* Prior experience in large-scale ServiceNow implementations or global rollouts