Job Title: AV & UC IT Support Technician
Job Overview
This is a permanent position based onsite in Dublin City Centre with occasional visits to other sites in Ireland.
* Fully onsite, permanent role
The successful candidate will have a minimum of 5 years' experience working in fast-paced AV/UC and IT Support environments, possessing excellent communication and problem-solving skills, and the ability to work under pressure and confidently interact with senior members of the firm.
Main Responsibilities
* Monitoring and administration of all meeting room technology
* Commissioning new room setups and testing technology
* PM upgrades of existing meeting room technology
* Administration of room booking solution
* Video Conference/Audio Conference/Webinar Support
* Digital Content Support
* Telecoms Support: Administration of IP-based telephone system
* Commissioning MS Teams EV numbers within our offices
* Mobile Support: MS Intune administration and reporting, iPhone refresh, Mobile Data Management, Asset Management
Your Career Evolution
1. Ensure proper tracking of equipment and software
2. Creating and maintaining design, testing and implementation documentation
3. Ensure all meeting room equipment is up to date and meets the needs of the firm's critical interoperability requirements
4. Provide 2nd/3rd level support to the IT Service Desk and ensure all incidents are properly logged and updated with sufficient detail for escalation
5. Receive, log, distribute and follow up on all incidents escalated within IT. Troubleshoot these calls to a satisfactory resolution
6. Document or update processes with the aim of optimising the service provided
7. Maintain inventory of hardware including laptops, desktops and mobile phones
8. Administration and support of the telephone and voicemail systems
9. Support and maintain existing voice and data structured cabling
10. Administration and support of the mobile device fleet (iPhones and iPads)
11. Liaise with 3rd party suppliers in relation to UC and hardware issues