* Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO certified.
* Knowledge / understanding of assigning switch ports to specific VLANs
* Patch phone ports to switch as needed
* Troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
* Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
* Troubleshoot and replace network switch chassis blades when required
* Good to have understanding of any Data Center Infrastructure Management Application
* A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
* Basic Knowledge of Monitoring tools such as Solarwinds, etc…
* Networking and Operating System basics
* Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
* Basic knowledge about Hardware like Servers, Storage devices
* Knowledge to understand Monitoring Tool outcome
* Basic knowledge of ITSM tool preferably ServiceNow
* Basic knowledge Backup technologies preferably EMC Avamar
* Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
* Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
* Experience in SLA base environment
* Knowledge on Server Performance monitoring preferred
* Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the data center, network equipment's
* Candidate should have hands on experience in large/medium enterprise data centers or hosting sites consisting of Servers, Storage and Network devices
* Candidate should have all local language proficiency and communication ability in English is mandatory
* Candidate should be flexible to work round the clock on-call basis as an when required apart from scheduled shift
* Candidate should have minimum 5 year experience in above mentioned area.