Key responsibilities: Manage service desk third-line escalations and ensure timely resolution and closure of calls.Assist with the rollout and configuration of end-user devices.Provide support for SharePoint, including troubleshooting and user assistance.Monitor infrastructure to ensure optimal performance and identify potential issues.Assist with patching and updating devices to maintain security and functionality.Document processes, configurations, and procedures.Key experience/skillsets:Technical Support: A minimum of 3 years' experience in a technical support or field engineer role, handling service desk escalations and troubleshooting with a strong focus on providing high-quality support and ensuring user satisfaction.Device Management: A minimum of 3 years' experience with the rollout, configuration, and maintenance of end-user devices.SharePoint Support: Experience with providing support and administration for SharePoint.Infrastructure Monitoring & Patch Management: Experience with monitoring infrastructure to ensure optimal performance and a strong ability to diagnose and resolve technical issues efficiently.
Experience of patching and updating devices to maintain security and functionality.Communication & Collaboration: Excellent verbal and written communication skills to interact effectively with team members and end-users with a proven ability to work well within a team and collaborate with other IT professionals.