Overview We're seeking a Technical Support Engineer – UX to join a high-performing support team that delivers exceptional service and technical solutions to enterprise customers.
This role involves working closely with UI technologies, debugging complex issues, and ensuring a seamless end-user experience.
Key Responsibilities Investigate and resolve customer issues related to UI/UX functionality in web and mobile applications.
Collaborate with engineering and product teams to escalate and resolve complex problems.
Document known issues, solutions, and best practices to build internal knowledge bases.
Deliver excellent customer support while balancing multiple priorities and cases.
Required Skills and Experience Proven experience in UI development or technical support involving web or mobile interfaces.
Proficiency in at least two of the following: CSS, AJAX, React JS, Graph QL, Angular JS, or mobile app development.
Familiarity with cloud or web-based applications.
Working knowledge of relational databases such as My SQL or Oracle.
Experience with Linux/Unix or Microsoft Server environments.
Ability to understand complex technical issues and communicate solutions clearly.
Preferred (Nice-to-Have) Skills Prior experience in supporting Saa S or enterprise software platforms.
Exposure to debugging tools and environments such as Eclipse, Xcode, Android Studio, or Sauce Labs.
Experience in performance diagnostics and issue analysis.
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