Salary
The salary is competitive and aligned with industry standards.
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Job Description
Main Responsibilities:
* Maintain and update employee records and benefits files.
* Coordinate daily benefits processing, including enrolments, terminations, and claims.
* Advise and inform employees of the details of the company's benefit programs.
* Resolve benefit-related issues and respond to queries and requests in a timely manner.
* Research new employee benefit plans and vendors.
* Liaise with vendors and negotiate and coordinate contracts for new and existing plans.
* Evaluate the efficiency and value of current benefit programs and make recommendations for improvement.
* Collaborate with payroll and ensure that employer contributions and payroll deductions are processed accurately and in a timely manner.
Requirements:
* Customer Orientation: Display a positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements and expectations.
* Strong Communication Skills: Able to express themselves clearly and positively, both verbally and in written communication.
* Excellent Organiser: Prioritises customer needs above all else. Manages own time effectively and able to manage the expectations of other stakeholders regarding delivery timescales.
* Problem Solver/Innovative: Capable of developing innovative solutions for clients using knowledge and research skills as well as liaising across teams to deliver solutions.
Qualifications and Experience:
* QFA qualification.
* 2 years of experience as a benefits administrator or in a similar role, ideally in the Broker Market.
* Working knowledge of relevant policies and regulations.
* Strong MS Excel skills.