Job Overview
We are seeking a skilled Service Delivery Coordinator to oversee the end-to-end delivery of B2B broadband and VOIP installations.
The successful candidate will have strong ICT skills, a proven track record in service delivery, project coordination, and customer support.
Main Responsibilities
* Coordinate with internal teams to ensure timely and professional service delivery.
* Configure routers, VOIP handsets, and cloud PBX systems.
* Act as the main contact for clients during onboarding and installation.
* Attend on-site client meetings as needed.
* Monitor project timelines, manage risks, and resolve issues.
* Improve processes and manage hardware procurement and inventory.
* Excellent organisational and communication skills.
* ICT or telecoms experience preferred but not essential.
* Proven ability to manage projects and collaborate across teams.
* Strong problem-solving mindset with a customer-focused approach.