In the role of a Customer Service Representative at Sherwin-Williams you will be based at the Robinhood Industrial site in Co. Dublin in Ireland. This position is a permanent, full time role with the requirement to be on site Monday - Friday.In this role you will be a guarantor of good administrative management of the customer service function, from reception to the delivery at the customer.This position is ideal for someone with a strong proactive drive to satisfy customers' expectations and the business objectives of Sherwin Williams. You will be welcomed into a small and friendly team, supported and given the opportunity to grow and develop within a Global Business.The Customer Service Representative acts as a intermediary between the commercial team, the customers and the accounting department and is responsible for coordinating and facilitating the flow of trade, and responding as quickly as possible to the expectations of all parts.In this role you will be accountable for...Take delivery of the orders by e-mail/phone.Handle customer enquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly.Checks stocks for supply of the orders.Input the order into Navision; create new articles and quantity price reference.Control information of the order, including delivery and invoice address, delivery date and time.Daily production and delivery planning.Answers the customers; acknowledges receipt of its orderEnsure the reliability of the proposed deadlines with warehouse/dispatch personnel.Keep informed of any delay or failure to comply with the order requirements and inform customers accordingly.Manage the delivery notes and CMR; contact the carriers.The skills and experience you will ideally have...Formal Customer Service qualification or/and Customer Service experienceMicrosoft Office (Word, Excel) proficiencyStrong organization skills with an autonomous approach.Able to work under pressure.Excellent team-working skills.Our offer…Work life balanceCompetitive compensation programmeCareer growth opportunities in a truly international environmentInnovation leaders in the protective coatings industrySherwin Academy offers continuous training programmes for all seniority levelsAttractive wellbeing, mental health, women & inclusion and ID&E programmesPlease note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**About UsAt Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:Life … with rewards, benefits and the flexibility to enhance your health and well-beingCareer … with opportunities to learn, develop new skills and grow your contributionConnection … with an inclusive team and commitment to our own and broader communitiesIt's all here for you... let's Create YourPossibleEligibility to WorkYou will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.Equal Opportunity EmployerAn equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.