Job Description
We are seeking a highly organized and IT-skilled individual to join our team in a growing company based in Kerry, Ireland.
This is a full-time permanent position ideal for someone with a strong background in customer service or administration. The successful candidate will have a professional telephone manner, enjoy working in a fast-paced team environment, and be proficient in Microsoft Office.
* Manage a high volume of incoming service calls, ensuring efficient logging and response times
* Schedule and coordinate field service engineers to meet customer requirements
* Liaise with customers on callouts, updates, and service resolutions
* Ensure accurate charging for all service activities
* Assist in the preparation of quotes, tenders, and document management
* Provide general administrative support including sales admin, customer reception, and day-to-day office operations
* Previous experience in a customer service or administration role
* Proficient in IT systems, with excellent working knowledge of Microsoft Office
* Exceptional communication and interpersonal skills
* Ability to multitask and work well under pressure
* A supportive and collaborative working environment
* Opportunity to grow within a reputable and expanding company
The successful candidate will be rewarded with a competitive annual salary range, commensurate with experience.