Job Overview
We are seeking a skilled Community Operations Specialist to assist clients with inquiries, resolve issues, and enforce client terms of use.
The ideal candidate will have strong interpersonal skills, excellent verbal and written communication skills, and empathy. They will also be able to make well-balanced decisions, work effectively in a team, and consistently hit performance metrics.
This role requires the ability to work in a fast-paced environment and quickly adapt to new information.
* Provide empathetic support to clients with inquiries and resolve issues promptly.
* Become knowledgeable about client products and community standards.
* Make informed decisions and serve as an effective advocate for the community.
* Demonstrate a strong commitment to doing what is right.
* Investigate and resolve issues reported on client platforms.
Key Responsibilities:
* Client Support: Assist clients with inquiries and resolve issues efficiently.
* Knowledge Building: Stay up-to-date on client products and community standards.
* Decision Making: Make informed decisions that benefit the community.
* Issue Resolution: Investigate and resolve issues reported on client platforms.
Requirements:
* Interpersonal Skills: Strong ability to communicate with clients and colleagues.
* Communication Skills: Excellent verbal and written communication skills.
* Problem Solving: Ability to analyze and resolve complex issues.
* Teamwork: Effective collaboration with colleagues to achieve goals.
* Adaptability: Willingness to learn and adapt to new information.