What is the opportunity?
This is a role for someone who thrives at the intersection of technology, operations, and strategy. Youll lead the day to day performance and governance of a critically important decisioning platform, while also shaping how Bank of Ireland uses real time Next Best Action intelligence to drive personalised, compliant, and meaningful customer interactions. Your architectural leadership will ensure the platform remains scalable, resilient, and aligned with industry best practice and your hands‑on expertise will directly influence strategy design, optimisation, and improvement.
You will work closely with diverse collaborator groups including analytics teams, IT, compliance, and marketing positioning you as the banks trusted expert in Pega CDH. This gives you the platform to influence decisioning roadmaps, champion data driven improvements, and embed responsible AI principles within a regulated financial environment.
In this role you will:
BAU Technical Ownership & Operational Leadership
Lead day to day BAU operations for the Pega CDH platform, ensuring a stable, secure, and high performing environment.
Be responsible for the intake, prioritisation, and delivery of BAU technical changes, improvements, and optimisations.
Manage incident and defect triage, ensuring timely resolution and comprehensive root'cause analysis.
Platform Stewardship & Continuous Improvement
Act as the primary platform steward, ensuring Pega CDH is utilised effectively to meet strategic, regulatory, and customer?'engagement objectives.
Drive the optimisation of NBA strategies, engagement policies, and adaptive/predictive models in partnership with analytics and business teams.
Maintain and manage a backlog of enhancements to improve stability, maintainability, and the overall value delivered by the CDH platform.
Technical Architecture & Hands-On Delivery
Provide architectural oversight for all BAU decisioning, design, and configuration changes.
Support hands?'on configuration efforts when required?
#J-18808-Ljbffr