Job Title:
Spanish Customer Service Representative
Job Description:
Our client is seeking to hire a fluent Spanish speaking customer service representative on a permanent basis. Previous experience in a customer service role is preferred. Fluency in both Spanish and English is essential. As a Spanish customer service representative, you will be the first point of contact for customers, delivering outstanding service and support through various channels, including phone, email, and chat.
Responsibilities:
* Responding to customer questions/concerns via phone, email, and live chat in an efficient and effective manner.
* Handle customer complaints, troubleshoot issues including pricing, billing inquiries, and order status updates.
* Assist customers with placing orders, returns, refunds, or exchanges as per company policies.
* Collaborate with internal departments to resolve customer concerns effectively and efficiently.
* Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
* Representing the company in a professional, courteous, and efficient manner.
* Complete documentation to in-house standards and be compliant with all in-house procedures.
* Reporting to the Customer Service Team Leader.
Requirements include:
* Fluency in spoken and written Spanish & English.
* Minimum 2 years' experience working in a Call Centre or Customer Service department.
* Excellent communications skills.
* Excellent telephone and customer service skills.
* Ability to work independently and as part of a team in a fast-paced environment.