Assistant Manager Job Description
The successful Assistant Manager will possess strong leadership and communication abilities, guiding their team to achieve sales and KPI targets while delivering exceptional customer service.
Key Responsibilities:
1. Sales and Operations Management: Support the Store Manager in running store operations efficiently, ensuring meeting or exceeding sales and KPI targets. Set clear sales goals, track performances, and evolve processes for continuous store growth.
2. Team Culture and Development: Foster a positive team culture through recruiting, training, and developing staff. Build a motivated and high-performing team, increasing store success chances.
3. Data Analysis and Decision Making: Analyze sales data and financial reports with the Store Manager, identifying areas of opportunity operationally and commercially, making quick and informed decisions.
4. Point of Contact and Customer Service: Act as the point of contact for colleagues in the manager's absence and provide excellent customer service, addressing inquiries and resolving complaints professionally.
5. Day-to-Day Operations: Help manage opening and closing procedures, cash management tasks, such as processing transactions and reconciling tills.
6. Talent Acquisition and Development: Participate in hiring, onboarding, and training new employees, providing feedback and coaching to improve performance.
7. Scheduling and Productivity: Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role Objectives and KPIs:
1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive additional KPIs, including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Complete mandatory training required for new colleagues.
7. Ensure employee satisfaction meets or exceeds company benchmarks.
8. Assist in keeping operational costs within allocated limits.
Required Skills and Experience:
1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passion for retail and knowledge of the latest trends and competitors.
3. Coaching and developing individuals with proven results.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Analyzing KPI data to make commercial decisions.
7. Keen eye for detail and commerciality.
Benefits:
* Quarterly discretionary bonus schemes.
* Company discount of 30% off products in-store and online.
* Exclusive deals and discounts from retail and hospitality businesses.
* Digital health and well-being services.
* Health cash plans.
* Internal development courses.
* Apprenticeships and accredited qualifications.
* Discounted Gym memberships.
* Life Assurance.
* Access to colleague networks and volunteer opportunities.