Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.We’re now hiring a General Manager to help shape the Staycity guest journey.Benefits:Paid family leave (>1 year of service)Bonus scheme that rewards high performers;- based on our core values and tied to individual property goalsDiscounted rates for overnight stays for you, your family and friendsRefer and earn scheme - earn up to £/€550Cycle to work scheme- to support a healthy lifestyle and our planetEducation Support to help you foster new skillsVolunteer days: 2 paid volunteer days per yearSupport for you and your family when you need it with our Employee Assistance Program (EAP)As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.We would love you to have:Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sectorFull working proficiency in EnglishDemonstrated success in driving revenues through the strategic management of commercial initiativesHumble and approachable, fostering a positive and inclusive work environmentForward-thinking and innovative, always looking for opportunities to improve operationsSelf-motivated and able to inspire and lead the team effectivelyEnergetic, flexible, and adaptable to changing circumstancesPossesses a keen eye for detail and is highly organizedAbility to adapt effectively and make decisions under pressureProficiency in engaging in strategic business discussions at a higher levelDemonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the businessExperience in providingtraining, guidance, and support to allteams, actively participating in day-to-day department activities and driving the culture of the teamA bachelor's degree in Hospitality Management or a related field is preferredWhat you can do for us:Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenueEnsure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely mannerRegularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possibleEnsure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulationsEnhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goalsCultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issuedJoin us and be part of the journey.
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