Job Summary:
We are seeking a highly skilled Issues Management Analyst to join our team. This role will be responsible for evaluating information, engaging, and communicating issues to help remediate and resolve business and production problems efficiently and effectively.
About the Role:
As an Issues Management Analyst, you will work closely with other resolver groups as needed to mitigate client impacts and operate within defined case resolution time. You will conduct research, identify and coordinate work activity between stakeholders in a matrix organization, and manage the lifecycle of the issue until resolved.
This role requires excellent communication skills, organizational skills, and time management skills. You should have experience with AWS Snowflake, Oracle Database, and SQL query experience writing and modifying complex queries. Additionally, you should be able to build and maintain strong relationships with Relationship Managers, Client Service Account Managements, and Technology teams to identify process improvement opportunities.
Key Responsibilities:
- Ensure timely and accurate resolution of Issues Management cases.
- Effectively communicate analysis of issues to internal and external stakeholders as directed.
- Build and maintain strong relationships with key stakeholders to identify process improvement opportunities.
Required Qualifications:
- Bachelor's degree or 3+ years equivalent relevant work experience.
- Minimum 2+ years' experience in a Customer or Client Facing related role.
- Experience with AWS Snowflake, Oracle Database, and SQL query experience writing and modifying complex queries.
- Excellent communication, organizational, and time management skills.
About Us:
We are a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our approach to serving clients drives everything we do, and we strive to build trusted, long-term partnerships to help our clients achieve their business objectives.