The Role
Senior Civil Enforcement Officer - Job Description
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* Salary: £29,093.51 per annum for 42.5 hours a week.
This is an exciting opportunity to work as a Senior Civil Enforcement Officer in Stevenage, enforcing traffic and parking regulations on public streets and in car parks. This role will be responsible for managing a team of Enforcement Officers to ensure the local roads are kept moving and public safety is maintained.
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* You will be responsible for ensuring that all known and agreed policies are followed, setting a good example.
* Manage the deployment of Civil Enforcement Officers according to agreed service levels and contractual conditions.
* Ensure Request for Actions are commenced and managed effectively.
* Supervise and direct staff according to contract requirements.
* Train staff in aspects of their job and Health and Safety.
* Maintain attendance levels within your teams.
* Circulate relevant information to staff and maintain good communications throughout the contract.
* Prepare performance reports as required by contract management.
* Ensure overall client approval and attend training courses where required.
Requirements
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* A minimum of one year's experience in a managing role, preferably in a parking or customer services industry.
* Experience with the Traffic Management Act 2004 and other parking legislation.
* Aptitude to organise and motivate large numbers of contract staff.
* Ability to create reports.
* Excellent personal skills to build and maintain positive working relationships.
* Excellent problem-solving skills.
* A Full Clean UK driving licence.
Benefits
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* 20 days holiday plus 8 Bank Holidays.
* Training and Development opportunities.
* Pension Scheme.
We are committed to providing a fair and inclusive work environment, regardless of age, race, gender, sexuality, or level in the business. We offer a challenging and supportive atmosphere where successes are shared, and staff have the opportunity to develop their potential while aiming for excellence in their work.