Job DescriptionTeamworx are delighted to be recruiting a Front office Manager for a newly opening 4star Hotel in Dublin City Centre.This role would be an excellent opportunity for a seasoned Front Office Manager/Guest relations manager or an Assistant Front Office Manager ready to take the next step in their career. Key Responsibilities: Oversee all Front Office pre-opening tasks, including recruitment, training, and SOP implementation.Oversee and manage all Front Office and Guest Relations operations to ensure a welcoming, efficient, and fun environment for guests.Supervise check-in/check-out procedures while maintaining the highest service standards.Handle guest feedback, actively respond to reviews across all platforms, and implement service improvement strategies.Ensure smooth coordination of special events, group bookings, and room allocations in collaboration with the Reservations Manager.Maintain strong key control and oversee guest room security to ensure guest safety.Drive upselling initiatives and support revenue-generating strategies, working closely with relevant departments.Ensure compliance with health & safety, legal regulations, and hotel policies.Oversee billing procedures, ensuring all cash handling and credit policies are adhered to.Promote the hotel, its offerings, and local activities to guests, enhancing their overall experience.Requirements:Minimum of two years' experience in a senior Front Office or Guest Relations role within a quality hotel environment.A passion for delivering outstanding guest service with a strong customer-focused approach.Strong leadership, problem-solving, and organisational skills.Excellent communication and interpersonal skills with a friendly, engaging demeanor.Proficiency in Front Office systems.Knowledge of OTA systems is advantageous but not essential.Ability to work in a fast-paced environment, meet deadlines, and adapt to a flexible schedule.Benefits:€45,000 salary + BonusStaff discountsGym membershipTaxSaver benefitsOpportunity for career growth and development within a luxury hotel environmentIf you are interested in this fantastic opportunity, apply today.
For more information or a confidential chat please call Sarah (Head of Hospitality) or Maurice (Commercial Director) on 045 898 037.#retailcareerRequirementsReception