SoftCo is an AI-native Procure-to-Pay (P2P) and Accounts Payable (AP) automation company built for complex organisations. In a market full of rigid templates and “plug-and-play” promises, our approach is different. We tailor automation around the organisation, not the organisation around the software. For over 35 years, we’ve helped finance teams move from reactive, manual processes to controlled, scalable and strategic P2P operations. Our AI-native platform strengthens accuracy, visibility and insight, but it’s our delivery expertise that ensures it works in the real world.
Our Success At a Glance
1M+ users worldwide
Trusted by organisations including Volkswagen, Patagonia, Primark, Logitech and all 80 departments of the Finnish Government
Global reach with offices in the US, Finland, UK, Kosovo and Ireland
A reputation for owning where precision engineering meets long-term partnership
Engineering Manager - Cloud & IT – Your role
We are seeking an experienced Engineering Manager – Cloud & IT to lead and scale our Cloud Operations and Centre of Excellence (CCoE). Reporting to Head of Engineering, you'll lead a team of 3-5 engineers while building the foundations for enterprise-grade cloud operations across our multi-cloud infrastructure, where customer systems are hosted on AWS and shared application services are hosted on Azure, connected via API integration.
This role combines strategic leadership (team development, roadmap planning, stakeholder management) with hands‑on technical expertise to drive best practices across CloudOps, SecOps, FinOps, DevOps, Observability, Infrastructure, IT Support, and Release Management. You will be instrumental in ensuring the stability, security, and cost efficiency of our infrastructure while enabling the engineering organization to ship faster and more reliably as we scale. You will also drive the adoption of AI and automation across operational workflows, using AI‑powered tooling, predictive analytics, and intelligent automation to enhance reliability, performance, and support efficiency.
Your Responsibilities
Cloud Centre of Excellence (CCoE) Leadership
Lead and scale the CCoE, ensuring alignment with cloud architecture best practices and company strategic goals.
Build and oversee core functions:
CloudOps – Scalable and reliable cloud operations.
Observability – Proactive monitoring, logging, and alerting.
SecOps – Security best practices, compliance, and risk mitigation.
FinOps – Cost governance and cloud spend optimization.
ProdOps – 3rd level support, SaaS platform upgrades, and customer environment management.
Drive automation, efficiency, and continuous improvement through infrastructure-as-code and self-service cloud management.
Foster collaboration with engineering, security, and finance teams to integrate cloud best practices into operations.
Create a high-performing and collaborative culture, mentoring and developing the team.
Leverage AI models to optimise cloud cost, performance, and security in partnership with CloudOps, FinOps, and SecOps teams.
Operational Excellence
Ensure the stability, scalability, and security of all infrastructure and cloud environments.
Enforce and enrich cloud governance policies, ensuring compliance with GDPR, SOC1, SOC2, ISO 27001, and other standards.
Implement observability and site reliability engineering (SRE) practices for real-time system performance monitoring and proactive issue resolution.
Budget management for Cloud and IT
Hands-On Contribution
Provide technical leadership and troubleshoot complex issues when needed.
Utilise AI‑powered diagnostic, observability, and incident‑response tools to accelerate troubleshooting, improve mean‑time‑to‑resolution, and support long‑term reliability strategies.
Develop automated monitoring and alerting systems to enhance operational resilience.
Contribute to architecture reviews and capacity planning to support future growth.
Collaboration & Stakeholder Management
Align cloud operations with business needs, partnering with product, engineering, and customer success teams.
Champion cost optimization initiatives across engineering teams, partnering with finance on cloud budget management.
Manage relationships with third‑party vendors and service providers.
Regularly report on KPIs for operational performance, security posture, and cloud costs.
Your Profile
Education & Experience
Bachelor’s degree in computer science, software engineering, information technology, or equivalent practical experience. Advanced degree is a plus but not required.
8+ years in IT and cloud operations, with at least 3 years in engineering leadership roles.
Experience leading and scaling a Cloud Centre of Excellence or similar cloud operations function.
Proven track record managing teams of 5+ engineers, balancing hands‑on technical work with strategic oversight.
Technical Expertise
Deep expertise in AWS (EC2, S3, RDS, Lambda, CloudFormation/CDK) and/or Azure (VMs, App Services, Azure SQL, ARM/Bicep), with demonstrated ability to optimize costs and operations across both platforms.
Strong hands‑on experience with infrastructure‑as‑code tools (Terraform, CloudFormation, ARM, etc.).
Expertise across FinOps, SecOps, DevOps, and Infrastructure operations.
Strong understanding of CI/CD pipelines, automation, and modern software delivery practices.
Experience with monitoring and observability platforms, implementing site reliability engineering (SRE) principles to ensure system uptime and transparency.
Working knowledge of security frameworks and compliance standards (SOC1, SOC2, GDPR, ISO 27001).
Leadership & Communication
Proven ability to build, mentor, and scale high‑performing technical teams.
Strong communication skills with the ability to translate complex technical concepts for non‑technical stakeholders.
Track record of solving complex technical challenges and driving innovation in cloud operations.
Ability to thrive in a fast‑paced, scale‑up environment with evolving business needs.
Nice to Have
AWS and/or Azure certifications (Solutions Architect, DevOps Engineer, Security Specialty).
Experience with containerization and orchestration technologies (Docker, Kubernetes, ECS, AKS).
Background in SaaS or B2B enterprise software companies.
Familiarity with observability platforms (DataDog, Grafana, Prometheus, Splunk, ELK).
ITIL or similar IT service management framework experience.
Experience managing multi‑tenant customer environments at scale.
Experience with AI‑Ops platforms (such as DataDog AI features, Azure Advisor AI‑enhanced recommendations, AWS DevOps Guru, or similar).
What We Offer
Competitive remuneration and performance‑based bonus
Company‑paid health insurance, pension and life assurance
Hybrid Working Model (2 days per week in office following onboarding period)
On‑site gym with company‑funded fitness classes (Dublin office)
Long service incentive awards and employee referral programme
Structured learning and development investment
Our Culture
Our culture is built on the values that shape how we work together and how we deliver for our customers.
Initiative, accountability, and collaboration are central to how we operate. Our teams work across disciplines and locations to solve complex problems and deliver meaningful outcomes.
We encourage clear thinking, ownership and continuous learning. Expertise is respected and people are trusted to take responsibility for the work they lead.
Different perspectives strengthen our teams and improve the systems we build. We are committed to creating an inclusive environment where everyone can contribute and grow.
SoftCo is proud to be an equal opportunities employer and welcomes applications from all backgrounds. Learn more at softco.com/about-us.
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