Gowan Auto is a member of the family-owned holding Company, the Gowan Group, and the exclusive importer and distributor of Alfa Romeo, Citroen, DS Automobiles, Fiat, Fiat Professional, Honda, Jeep, Leapmotor, Opel and Peugeot new passenger cars, light commercial vehicles and spare parts in the Republic of Ireland.
Reporting to the Customer Experience Manager, we are seeking to recruit for the new role of Technical Services Coordinator to join our growing team. This role will support the technical team across all brands to provide best in class technical advice to our dealer networks.
Core Responsibilities:
* Provide office-based support to the technical team.
* Logging requests and scheduling cases for technical team for all brands.
* Escalating cases by priority and ensure each case is dealt with in a timely manner for all brands.
* Assisting with arranging specific requirements (tools, parts, IT, etc.) for cases, repairs, visits and reports.
* Ensure all cases, visits, and reports meet the required service level agreements.
* Work closely with Customer Experience, Warranty & Recalls team to ensure they are informed of any escalation issues as required.
* Oversee the collection, collation, and coordination of updates, reports and data through collaboration with relevant teams both internally and externally.
Core Attributes:
* Customer-focused, proactive attitude.
* Organised and efficient administration.
* Strong people management skills.
* Excellent communication skills, both written and verbal.
* High IT literacy.
* Ability to work under pressure with a multitude of stakeholders.
* Automotive industry experience an advantage.
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Company pension
* Employee discount
* On-site parking
* Sick pay
Work Location: In person