Overview
Join to apply for the Customer Operations Coordinator role at National Vehicle Distribution.
About NVD: A family-owned business, established in 1980, NVD assists vehicle manufacturers in the timely and incident-free distribution of their products. We provide the three main pillars of outbound logistics: transporting, storing, and enhancing our customers’ vehicles prior to delivery to their end location. We have been at the forefront of digitising the forward vehicle logistics (FVL) industry and continuously progress to deliver efficiencies for our customers.
Why You’ll Love Working Here
* Competitive salary with pension scheme
* Staff discounts on vehicle services + wellness initiatives
* Clear career path into operations, planning, or account management
* Ongoing training (Salesforce, reporting, process improvement)
* On-site parking & modern offices
* Supportive, team-oriented culture where your ideas matter
The Role
As a Customer Operations Coordinator, you’ll be the vital link between customers and our internal teams, ensuring vehicles move efficiently through the NVD Group supply chain — from arrival to final delivery.
You’ll
* Act as the main contact for customer queries, updates, and service issues
* Support daily operations with administration, scheduling, and reporting
* Generate invoices and process card payments
* Prepare operational reports (KPIs, customer insights, trends)
* Work with planning, workshop, and logistics teams to meet deadlines
* Resolve customer issues quickly and professionally
Contribute to internal projects and process improvements.
What We’re Looking For
* 3+ years’ experience in administration, customer service, logistics, or operations
* Strong communication and relationship management skills
* High attention to detail and ability to manage multiple priorities
* Proficiency in MS Office (Excel, Word, PowerPoint); Salesforce is a plus
* Proactive and adaptable — able to thrive under pressure
* Full clean Class B driving licence
(Experience in automotive or logistics is a plus, but we also welcome candidates from retail, hospitality, or service industries with strong customer operations skills.)
Ready to Apply?
If you’re looking for a role where you can grow, learn, and make a real impact in a supportive team, we’d love to hear from you.
👉 Apply today and take the next step in your career with NVD Group.
Equal Opportunities Statement
National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
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