Senior ETF Operations Manager
The role of Senior ETF Operations Manager is a critical position that oversees the end-to-end operational activities for Exchange-Traded Fund (ETF) platforms.
* Lead day-to-day operations of all ETF products, including oversight of creation/redemption processes, NAV validation, cash flows, and trade settlement.
* Execute operational strategy for ETF platform to support scalability, automation, and market competitiveness.
* Manage relationships with APs, market makers, custodians, and other service providers to ensure timely and accurate order processing.
* Ensure robust operational controls, compliance with regulatory requirements, and readiness for internal and external audits.
* Drive efficiency through automation, workflow redesign, and technology enablement; lead projects to streamline operations and improve client experience.
* Partner with portfolio management, capital markets, legal, compliance, risk, technology, and distribution teams to support full ETF lifecycle.
* Provide operational expertise and support for launch of new ETFs, from design through implementation.
* Proactively identify, assess, and mitigate operational risks related to ETF activities.
* Manage and mentor team of ETF operations professionals, fostering high-performance and collaborative culture.
Requirements:
* Bachelor's degree in finance, economics, business, or related field.
* 10+ years of experience in financial operations with at least 5 years focused on ETF or fund operations.
* Deep knowledge of ETF structure, mechanics, and operational processes across various asset classes.
* Proven track record of managing teams and complex operational functions in fast-paced, regulated environment.
* Familiarity with ETF operational systems; strong understanding of technology and data flows.
* Strong problem-solving and decision-making capabilities; ability to synthesize complex data and communicate clearly.
* Experience leading cross-functional initiatives and system implementations.
* Excellent interpersonal, written, and verbal communication skills; ability to engage with senior stakeholders and external partners.