Job Title:
Greenhouse Operations Manager
Job Summary:
The Greenhouse Operations Manager is responsible for overseeing the daily operations of the garden centre. This includes supervising the garden centre team, driving sales growth, and ensuring excellence across sales, customer experience, health and safety, stock management, and overall performance.
Key Responsibilities:
1. Lead a 'Zero Harm' culture within the garden centre to ensure all safety procedures are understood, followed, and continuously improved.
2. Identify and resolve safety risks promptly, upholding site safety governance and compliance.
3. Ensure team members receive full Health & Safety training in line with company standards.
4. Enforce the use of required PPE and ensure all incidents, accidents, or observations are properly reported and documented.
5. Supervise, train, and develop the garden centre team to ensure they are engaged, competent, and motivated.
6. Allocate daily tasks effectively, ensuring efficient coverage of key service areas.
7. Participate in performance management and learning & development activities to support both individual and team growth.
8. Carry out full supervisory and keyholder responsibilities, supporting overall site management and operations.
Requirements:
* Minimum 5 years' relevant experience, including people management.
* Relevant horticultural qualification (essential).
* Strong commercial awareness and understanding of retail performance.
* Proven ability to deliver excellent customer experiences that drive sales.
* Proficient IT skills (Excel, Email, POS systems).
* Flexibility to work weekends, including Sundays and Bank Holidays.
* Resilience under pressure with strong problem-solving skills.
* Collaborative team player with a record of meeting personal and team objectives.