Ergo are seeking anIT Support Engineerfor a permanent position in Dublin city centre. Working in a high-performance desktop trading environment you will provide technical support toM365 users, IT Infrastructure and internal applications. This is a varied role which includes Desktop Builds, hands-onComms Roomduties, Application Support and Systems Administration.Candidates should be able todisassemble desktop PCsand replace / upgrade components. You should also have extensive experience working in a Comms Room (racking, server backups, cabling).This is anonsiterolewith excellent learning opportunities. You should be open to a rotating shift of 9 AM - 5 PM and 6.30 AM - 3 PM.What will you do?Troubleshoot and resolve desktop and server problems upgrading and replacing desktop componentsDiagnose and solve hardware and software incidents and problemsAct as a central point of contact for all IT infrastructure related requests in relation to servers and IT networks, including maintenance and administrationChecking comms room infrastructure: patch panels, UPS, switch lights, cabling, rack cleanlinessServer backupsRack configuration and server health monitoringSQL Administration and supportSystem Monitoring - monitoring of systems through operations monitoring and alerts toolsSupport of Windows Server environment including Exchange ServersSupport of Office 365 environmentApplication & User Support - provide primary support by dealing with user requests and responding to outages for all operational mattersInstall, maintain and support new applications and servicesWhat experience do you need?Previous experience in a similar role - Systems Administrator, IT Engineer, Systems Engineer etc.COMMS Room experienceIT Hardware including laptop buildsMicrosoft (Office) 365 AdministrationHigh availability technologies including UPS and RAIDScripting experience is required (PowerShell / SQL)IT qualifications desirable (MCP, ITIL, MCSA, CompTIA A+ N+ MTA)Apply today for more info.