Customer Success Manager - Hybrid (Drogheda)
Salary: €50,000 - €70,000 + Bonus
Are you an experienced
Customer Success Manager
ready to make a real impact? This is a fantastic opportunity to join a fast-growing global SaaS company that helps businesses transform their digital commerce operations through powerful, configurable solutions. You'll manage a portfolio of EMEA-based clients, driving engagement, adoption, and long-term success.
About the Role
As a Customer Success Manager, you'll act as a trusted advisor to digital commerce clients-guiding them on best practices, ensuring ROI, and identifying opportunities for growth. You'll collaborate closely with Sales, Product, and Support teams to deliver exceptional client experiences and strengthen customer relationships.
Responsibilities
* Manage a portfolio of digital commerce clients, ensuring satisfaction, retention, and growth.
* Understand client goals and challenges, providing strategic recommendations and measurable outcomes.
* Conduct regular business reviews to showcase ROI and identify expansion opportunities.
* Collaborate with cross-functional teams to resolve issues and deliver seamless service.
* Drive renewals and client advocacy through proactive engagement and relationship-building.
About You
* 3+ years of experience in a Customer Success Manager role.
* Experience in eCommerce, SaaS, or digital commerce environments (B2B or distribution ideal).
* Excellent communication and relationship management skills across diverse EMEA markets.
* Strong problem-solving and analytical thinking with a technical mindset.
* Confident working independently while collaborating effectively with internal teams.
Why Join?
You'll be part of a collaborative, innovative, and customer-centric team that values continuous improvement and mutual success. This hybrid role (2-3 days onsite in Drogheda) offers a competitive salary,full VHI cover, career growth opportunities, and a supportive, people-first culture where your ideas matter.
If you're passionate about helping clients achieve measurable success and want to grow your career in a dynamic SaaS environment-
apply now