Job Title: Front Office Manager
A dynamic professional to lead and manage the front office operations, ensuring exceptional customer service and seamless guest experience.
About the Role:
* Lead a team of front office staff to provide top-notch customer service and support.
* Oversee daily front office operations, including administrative tasks, reports, and transactions.
* Maintain high standards of appearance, hygiene, and quality in all aspects of the front office.
Key Responsibilities:
1. Deliver exceptional customer service, handling queries and complaints professionally.
2. Manage group reservations, debtor accounts, and ensure timely invoicing and payments.
3. Develop and implement strategies to improve front office operations, enhance guest experience, and increase revenue.
Requirements:
* Proven experience in a front office or guest-facing supervisory/management role within the hospitality sector.
* Excellent customer service skills, with ability to handle complaints professionally.
* Strong organisational and administrative abilities, with attention to detail and accuracy.
Skills:
* Front office management
* Customer service
* Sales