Job Title: IT Technical Analyst
Description:
We are seeking a highly motivated and technically capable IT professional to join our busy IT function within a structured organisation. This role will focus on delivering high-quality technical support, contributing to system and network stability, and supporting ongoing IT improvements and upgrades.
Key Responsibilities:
* Provide 1st and 2nd level technical support for IT systems, hardware, software, and network-related issues
* Diagnose, troubleshoot, and resolve technical incidents efficiently
* Escalate complex or unresolved issues to senior support teams when required
* Configure, maintain, and support user accounts, permissions, and access controls
* Support system upgrades, patches, and IT implementations
* Monitor and help maintain system and network uptime
* Identify opportunities for IT process and system improvements
* Maintain accurate IT documentation, procedures, and knowledge base articles
* Ensure all support activities adhere to internal policies and best practices
* Continuously develop technical knowledge and stay up-to-date with emerging technologies
Required Skills and Qualifications:
* Technical Skills:
o Strong understanding of IT infrastructure and operations, including hardware, software, and networking
o Proven experience troubleshooting common IT issues (connectivity, access, application, and device-related problems)
o Experience using service desk tools and remote support technologies
o Working knowledge of IT service management frameworks (e.g. ITIL)
* Problem-Solving & Analytical Skills:
o Strong ability to analyse issues, identify root causes, and implement effective solutions
o Methodical approach to diagnosing and resolving complex technical problems
* Communication & Interpersonal Skills:
o Excellent verbal and written communication skills
o Ability to explain technical concepts clearly to non-technical users
o Patient, professional, and customer-focused approach to support delivery
* Additional Skills:
o Experience documenting technical processes and maintaining knowledge bases
o Strong attention to detail and commitment to service quality
o Ability to learn new technologies and adapt to change
Benefits:
* Work from home