**Job Title:** Online Risk Investigator
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We are seeking a skilled Online Risk Investigator to join our team. As an Online Risk Investigator, you will be responsible for evaluating transactions and safeguarding our global customer base, profitability, and brand while maintaining a high standard of customer experience.
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The ideal candidate will have strong analytical and problem-solving skills, with the ability to communicate complex issues clearly and concisely. You will work closely with various teams to identify and mitigate online e-commerce risk, ensuring a seamless and secure experience for our customers.
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In this role, you will investigate suspicious buyer activity and behavior, communicate with buyers and merchants to make informed decisions about risk, maintain site quality by enforcing policy guidelines, and take appropriate action to identify and minimize the risk posed by fraud patterns and trends.
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You will also participate in special projects and assignments, partnering with business teams as necessary. To succeed in this role, you must be self-disciplined, diligent, proactive, and detail-oriented, with excellent problem-solving skills and interpersonal abilities.
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We value diversity and inclusion in our workforce and believe that employing a diverse team is central to our success. We make recruiting decisions based on your experience and skills, and we encourage candidates from all backgrounds to apply.
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**Key Responsibilities:
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• Investigate suspicious buyer activity and behavior that could pose a risk to our customers or merchants.
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• Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
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• Maintain Amazon's site quality by enforcing policy guidelines.
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• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
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• Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
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**Requirements:
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• Proficiency in both English and Turkish with the ability to compose grammatically correct, concise, and accurate written responses.
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• Experience working with Microsoft Office including Outlook, Word, and Excel.
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• Previous work experience in a customer service/retail environment.
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• Knowledge of or experience in a fraud/risk management environment.
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• Experience in insurance, finance, data analysis, research, translation, or training.
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• Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
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• Self-disciplined, diligent, proactive, and detail-oriented.
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• Excellent problem-solving skills.
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• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.