ERP Director Strategic Leadership Role (Dynamics 365 Focus) Overview We are seeking an experienced ERP Director to lead enterprise-wide ERP strategy and delivery, with a stronginitialfocus on Microsoft Dynamics 365 (CRM and related platforms).
This is a senior leadership role responsible for driving digital transformation,establishinggovernance, and overseeing large-scale ERP and CRM initiatives across multiple regions.
The role will play a keypartinstabilising,optimising, and scaling Dynamics 365 as a core enterprise platform, whilemaintainingresponsibility for the broader ERP landscape.
Core Responsibilities Strategic Leadership Define and execute ERP and Dynamics 365 strategy aligned with long-term businessobjectives.
Provide strategic ownership of Microsoft Dynamics 365 CRM, including roadmap definition, adoption, andoptimisation.
Evaluate and recommend ERP and CRM solutions, enhancements, integrations, and future platform evolution.
Champion ERP- and CRM-enabled digital transformation, driving operational efficiency, data visibility, and improved customer and commercial outcomes.
Governance & Oversight Establishgovernance frameworks for ERP and Dynamics 365 usage, data integrity, compliance, and risk management.
Own Dynamics 365 platform governance, including environment strategy, release management, and data standards.
Manage budgets, vendor contracts, and strategic partners, including Microsoft and Dynamics implementation partners.
Monitorsystem performance, scalability, security, and availability across ERP and CRM platforms.
Maintainaccountability for business-as-usual (BAU) operations and change management, with particular emphasis on Dynamics CRM.
Project & Delivery Leadership Lead enterprise-wide Dynamics 365programmes, including CRMoptimisation, functional expansion, integrations, and upgrades.
Oversee ERP initiatives such as implementations, upgrades, and system integrations, ensuring alignment with the Dynamics roadmap.
Drive cross-functional collaboration between IT, Sales, Finance, Operations, and Customer teams to resolve system challenges.
Support business case development andprioritisationtovalidate ROI on Dynamics and ERP initiatives.
Ensureappropriate resourcing, capability, and delivery governance across all ERP and CRMprogrammes.
Stakeholder Engagement Act as a senior liaison between business leaders and IT delivery teams, with strong engagement across commercial and customer-facing functions heavily reliant on Dynamics CRM.
Partner with executive stakeholders toidentify,prioritise, and forecast Dynamics 365 enhancements that support revenue growth and customer experience.
Provide thought leadership on Microsoft Dynamics, ERP trends, and best-practice enterprise platform adoption.
Team Leadership & Capability Development Build, lead, and mentor a high-performing ERP and Dynamics delivery function.
Ensure effective training and enablement for both Dynamics 365 users and technical teams.
Foster collaboration between internal teams and external partners tomaximiseplatformutilisationand valuerealisation.
Key Skills & Competencies Strong strategic thinking with the ability to link Dynamics CRM capabilities to business outcomes.
Senior leadership and stakeholder management across enterprise environments.
Proven financial, vendor, and contract managementexpertise.
Excellent communication and influencing skills at executive level.
Results-driven mindset with a focus on innovation and platform maturity.
Proficiencywith BI and reporting tools (Power BI strongly preferred).
Knowledge of compliance and governance frameworks (GDPR, SOX, Gx Pwhere applicable).
Expertise inenterprise architecture, processoptimisation, and platform integration.
Deep understanding of ERP- and CRM-supported processes, particularly sales, customer management, finance, and operations.
Qualifications & Experience 15+ years experience in ERP leadership roles, including ownership of large-scale enterprise platforms.
Strong hands-on leadership exposure to Microsoft Dynamics 365, particularly CRM, with responsibility for roadmap, governance, and delivery.
Broader exposure to ERP platforms such as SAP, Oracle, Net Suite, or similar.
Experience working in commercially driven environments supporting sales, customer, and revenue operations.
Bachelors degree ina relevantdiscipline; MBA or equivalent preferred.
Relevant ERP / CRM certifications (Microsoft Dynamics, SAP, Oracle Cloud desirable).
Experience with cloud-based ERP/CRM platforms and enterprise digital transformation.
Willingness to travel regularly across Europe and the US.
Additional Requirement All applicants must hold a valid EU passport or Stamp 4 visa to be considered.
For more information please apply here or contact Michael Mooney/ michael(dot) Ref: EET7759 Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
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Skills: Dynamics Microsoft ERP