Cluster Branch Manager: Shannon Airport / Limerick City The Cluster Branch Manager exercises complete responsibly for developing and managing a business operation that increases counter sales, B2B sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, operation and personnel development activities at his/her Branch. The ideal candidate should have a third level qualification and at least two years management experience in Car Rental or five years management experience in a similar Industry. We are looking for an energetic motivational leader who can drive our team to new heights. Responsibilities: Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals. Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement. Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role. Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales. Ensure additional sales are monitored and agreed targets are being adhered too. Liaise with necessary teams to ensure on going training and improvements are met. Monitoring of all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working order Manage overdues and records of follow up. Liaise with appropriate depts. Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting. Provide training, coaching, development and motivation to bring out the best in each team member Maintain and enforce HR Policies and Procedures. Conduct yearly appraisals with all staff members by the deadline required by HR Assist in developing branch and organisational objectives, and also in formulating policies and budgets Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs Address customer and employee satisfaction issues promptly Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Particular emphasis on security and control systems. Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained. Skills Required: Problem-solving and analytical ability Motivated self-starter, comfortable in a fast-paced environment Demonstrated integrity and ethical standards Professional demeanour with "Can Do" attitude Customer Focused matched to strong commercial Retail sales skills. Effective listening, communication (verbal and written), and negotiating skills Strong leadership, motivation and managerial skills Manages time effectively and adapts quickly to changing priorities Team player who works productively with wide range of people Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives Strong project management and multi-tasking skills Excellent organisational skills Demonstrated competency in budgeting, forecasting and planning Knowledge of Google suite of software EMG1 Skills: car rental motors manager multisite leadership communication Benefits: Bonus Company Car Healthcare & Pension.