Dublin Express is currently hiring Full Time Customer Service Advisors to work onsite at Dublin Airport — one of Europe's busiest international transport hubs.In this role, you'll be the first point of contact for travellers arriving in or departing from Ireland. You'll be responsible for delivering clear information, resolving queries, and ensuring a smooth experience for those using our services. Whether it's a visitor's first time in Dublin or a frequent traveller, you'll represent Dublin Express with confidence, efficiency, and professionalism.Location: Dublin Airport, working outside Terminal 1 and 2Shift Pattern:Alternating shifts (Monday–Sunday)07:00 – 15:3008:00 – 16:3010:00 – 18:0016:00 – 00:30Flexible availability including weekends and bank holidaysPlease note: We are currently unable to offer visa sponsorship for this position.What you'll do…Act as the first point of contact for all customers, providing clear and accurate informationSell tickets and travel products using our hand held systems, accepting both cash and card paymentsAssist customers during service changes or delays by offering alternative travel optionsHandle luggage and assist with coach boardingMaintain high safety and operational standards across the stationCommunicate with team members and drivers to ensure smooth day-to-day running of servicesWhat we're looking for …Strong communication skills with a clear, direct approachPrevious experience in a front-line or fast-paced customer-facing roleConfidence working independently and making decisions on the spotGood physical stamina, working outdoors for extended periodsA practical, solution-focused mindset with a strong sense of responsibilityWhat we'll offer you...23 days annual leave + Bank HolidaysCompany pension after 6 months servicePrivate online GP serviceAccess to our Employee Assistance programmeEmployee discountsFree coach travel on the National Express Ireland networkOpportunities for career progression within the businessThis role is ideal for individuals who enjoy fast-moving environments, take pride in representing a professional brand, and can deliver reliable service to people from around the world.We may close applications early if we receive a high volume of interest, so don't delay – apply todayThings to Note...We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.