Job Details
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Client: Cpl
Location: Limerick, Ireland
Job Category: Other
EU Work Permit Required: Yes
Job Reference: 12491c92b3e2
Job Views: 2
Posted: 27.04.2025
Expiry Date: 11.06.2025
Job Description
Customer Service Advisor
Covalen is an equal opportunity employer, a CPL company with over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services across various sectors including Banking, Financial Services, Insurance, Information Technology, Gaming, Energy, and Utilities. To learn more, click [link].
As a Customer Service Advisor, you will promote the Company Values - Be Brave, Be Wise, Be Proud, and Exceed. The team supports a financial client in Ireland, focusing on delivering top-tier customer support.
The ideal candidate will be able to multi-task, think quickly, resolve issues efficiently, deliver promises, pay attention to detail, analyze information, and perform well under pressure.
Responsibilities
* Manage inbound and outbound calls efficiently, collecting customer information.
* Handle inbound customer inquiries via a virtual call center.
* Maintain accurate customer records in compliance with CCMA/CPC regulations.
* Drive sales to meet targets.
* Identify and refer new sales opportunities, including cross-selling relevant products.
Requirements
* Minimum 9 months experience in a customer-facing role.
* Excellent spoken and written English communication skills.
* Willingness to learn and grow with Covalen.
* Eligibility to work in Ireland and ability to pass background checks.
* Participation in a virtual interview and online assessments.
* Extensive training and wellness programs available.
* Additional employee benefits include engagement initiatives, Employee Assistance Program, medical cash plan, PRSA, Bike-to-Work Scheme, and Tax Saver Tickets.
Location & Contract
Location: Henry Street, Limerick, onsite.
Contract: Permanent Part-time.
Working Hours
Saturday and Sunday, 9:00 AM - 5:30 PM. Initial training will be 6-8 weeks, Monday to Friday, 4 hours per day (timing to be confirmed).
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