Overview
✨ Croatian, Hungarian or Polish QA's ✨ We're looking for a Quality Analyst to support performance excellence across our operations. You'll be responsible for monitoring, evaluating, and coaching team members, ensuring high-quality outcomes that align with business goals.
What You2ll Be Doing
* Monitor and coach agents to meet quality standards
* Analyze performance data to identify trends and drive improvements
* Support Team Leads in enhancing team performance
* Deliver policy-based training and refresher sessions
* Investigate and resolve decision inaccuracies
* Prepare and share regular performance reports
What You2ll Bring
* Bachelor s degree or equivalent experience (NFQ 7 +)
* Experience in Content Moderation, Trust & Safety, or Quality Assurance
* Fluent in English (C1+) and Croatian / Hungarian / Polish
* Proficient in Excel and comfortable with data analysis
* Understanding of the AI space is a plus
* Flexible, adaptable, and able to work under pressure
We Offer
* Full-Time, Permanent Contract
* Monday to Friday, 9:00 AM 5:30 PM
* Sandyford, Dublin 18
* Opportunities for growth and career development
* A collaborative team working with cutting-edge tools and technologies
Apply now (patricia.teixeira@cpl.ie) to be part of the future of AI!
#CplGTTempOct
#J-18808-Ljbffr