About the Role
This role requires a highly organized and efficient individual to support the Early Years Learning and Development Unit.
Key Responsibilities:
* Maintenance of L&D Operations SharePoint site, including updating training event calendars, records, and materials as required.
* Updating the Learning Management System (Nurturing Skills Hub) with training event calendars, records, and materials as needed.
* Accurate data collection to support programme planning, delivery, reporting, and evaluation.
* Planning, organizing, booking, and maintaining accurate records of Continuous Professional Development (CPD) training provided directly and indirectly by Better Start.
* Supporting the Early Years Learning and Development Unit, including initiatives related to Equal Start.
* Ensuring tutors and trainers upload attendance and evaluation records to the system in a timely manner, providing system guides as required.
* Review of collated information for consistency and accuracy.
* Analysing and preparing data for internal and funder reporting and publications as required.
* Liaising with Pobal staff in Finance, ICT, and other Directorates as needed to maintain timely and efficient business processes.
Additional Responsibilities:
* Maintenance of efficient and effective administrative systems, including information and data analysis systems.
* Administering a calendar of activities for learning and development activities.
* Administering activities associated with the provision of learning and development events.
* Liaising with third-party providers in relation to training courses, venues, materials, and all operational activities and tasks.
* Working collaboratively with Better Start teams to ensure Early Years Learning and Development events are scheduled in line with the annual programme plan.
* Maintaining accurate records and data in relation to bookings, attendance, evaluation, and payments.
* Administering procurement requirements for the programme.
* Providing excellent customer service to beneficiaries through excellent communications and case management.
* Administering beneficiary-facing registration and booking systems, calendars of learning and development activities.
* Responding to external queries and information requests as appropriate in a timely manner.
Requirements:
* 1-2 years minimum experience in a similar role.
* Good organisational skills.
* Ability to prioritise tasks.
* Proficient in MS packages (e.g. Word, Excel, Access, Outlook).
* Relevant Third Level qualification (e.g., Degree) or equivalent is desirable.