Retail Support Engineer (Dublin, Cork and Shannon areas)
Reports To: Head of Customer Services and Support
Employment Type: Full-Time
Overall Job Purpose:
* To undertake the Customer Service and Support activities for the cash handling hardware and software systems provided by the Company.
* Providing exemplary levels of customer service, with a commitment to ensure the customer enjoys the best possible service experience from PCS, to encourage potential for enhanced and repeat business.
* To have the ability to install, service and maintain many of types electronic cash management devices (hardware and software).
* Great communication skills, able to provide technical support and basic user familiarization/training where requested.
Key Responsibilities:
* Report on a regular basis, as required, to the Head of Customer Services and Support system pilots with new clients.
* Oversee the role out of new client installations.
* Oversee annual support and maintenance programmes.
* Monitor and report on stock levels of equipment and spares parts to ensure adequate levels of stock maintained to support estate management and servicing.
* Liaise and develop strong collaborative working relationships with the other members of the team to ensure effective project and programme management of company initiatives.
* Supervise periodic budget development for functional area of customer service.
* Role in the selection, implementation and the development of the core business management systems operated.
* Ensure maintenance of effective internal controls to underpin the reliability of operations.
* Assume a role in the definition, development and implementation of Company-wide processes and procedures to drive productivity and efficiencies.
* Champion the continuous improvement of the business and initiatives to address challenges faced.
* Develop a strong, capable and commercially focused customer service and operations team.
* Support the personal development of individuals operating under the Employee’s leadership and ensure it complements the objectives of the Company.
* Consistently drive the achievement of monthly and annual financial key performance indicators across the Company.
* Any other duties which may be assigned from time to time due to the nature of the Company’s business.
Experience / Knowledge / Skills:
* A good understanding of electronic and mechanical systems
* Willing to train on varying new cash handling products
* Experience of working as a mobile engineer
* Excellent customer service skills and a commercial knowledge and understanding
* IT skills and use of PDA / smartphone device software
* Full Irish/EU driving license
* Experience within the cash handling service industry or similar on complimentary systems such as electronic cash management devices.
Possible Training Requirements:
* Gunnebo product training in locations like Sweden, Germany and Spain (essential: cash management devices)
Package:
* Base salary and bonus depending on experience and qualifications.
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