Join to apply for the Solution Architect (Healthcare Support) role at Oracle
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Job Description
Are you a Technical Expert who enjoys delivering value outcomes? If you have incident resolution and troubleshooting experience, this is an incredible opportunity to excel in an exciting, fast-paced arena!
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.
From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
As a global leader, we’re looking for a Solution Architect to drive success as part of our International Support team. Join us and create the future.
What You Will Do
* Provide functional and technical expertise, incident resolution, and application maintenance.
* Prioritize and plan issue resolutions both independently and in a collaborative, fast-paced team environment.
* Perform investigations of front-end applications.
* Create and maintain documentation and knowledge transfer materials.
* Participate in on-call rotation as needed.
* Willing to work from the Dublin office 5 days per week.
What We Will Offer You
* A competitive salary with exciting benefits.
* Learning and development opportunities to advance your career.
* An Employee Assistance Program to support your mental health.
* Flexible and hybrid working so you can do your best work.
* Employee resource groups that champion our diverse communities.
* An inclusive culture that celebrates what makes you unique.
* Visa sponsorship is available for this position.
* Relocation assistance is not available for this position.
Responsibilities
* Provide technical and functional support related to healthcare IT and Oracle Health products.
* Engage in incident resolution, troubleshooting, and application maintenance.
* Collaborate with team members to resolve issues efficiently.
Required Experience
* Bachelor’s degree in IT, Healthcare, or related field, or equivalent relevant work experience.
* At least 2 years of Healthcare IT and Oracle Health product experience.
* At least 1 year of customer service experience, preferably with technical troubleshooting.
* Knowledge of Hospital Workflow environments and Pharmacy solutions is a plus.
* Fluent English skills.
Qualifications
Career Level - IC2
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, or any other characteristic protected by law.
#J-18808-Ljbffr