Job Title: Level 2 Deskside Support Engineer
Location: Cork (Onsite 5 days - some day time shift hours)
Type: Full-time | Permanent
Job Summary:
We are looking for a skilled Level 2 Deskside Support Engineer to provide advanced onsite technical support to end-users in our Cork office. This role requires a strong understanding of desktop environments, hardware diagnostics, and application troubleshooting.
Key Responsibilities:
* Provide hands-on support for hardware (desktops, laptops, printers, mobile devices)
* Handle escalated issues from Level 1 and resolve more complex incidents
* Install, configure, and troubleshoot Windows operating systems, business applications, and security software
* Maintain, upgrade, and repair IT assets and peripherals
* Support remote access tools (VPN, Citrix, remote desktop)
* Collaborate with infrastructure, network, and application teams as needed
* Maintain documentation and update asset management systems
Requirements:
* 2-4 years of experience in Deskside/IT Support
* Proficiency in Windows 10/11, Active Directory, and Office 365
* Strong troubleshooting skills with desktop hardware and software
* Familiarity with SCCM, Intune, or similar device management tools
* Strong interpersonal and communication skills
* Relevant IT certifications (CompTIA A+, Microsoft, etc.) preferred
#J-18808-Ljbffr