Service Delivery Leader
The Service Delivery Leader plays a vital role in overseeing the delivery of exceptional services to clients. This individual will be responsible for developing and leading a team of Customer Operations Specialists (COSs) to achieve outstanding results.
Duties and Responsibilities
* Oversee banking operations to ensure compliance with regulatory requirements, policies, and procedures.
* Implement process improvements to enhance efficiency and reduce operational risk events.
* Collaborate with various departments, including compliance, risk management, and IT, to ensure seamless delivery of banking services.