Overview
Be among the first 25 applicants. At Glenveagh, we build homes and support communities. We are looking for a Customer Care Coordinator to join our Head Office team in Maynooth.
Key Responsibilities & Duties
* Facilitate the customer care journey from point of completion through to the end of the warranty period
* Communicate and liaise with customers via all available channels (email, video chat, telephone or face-to-face) to effectively and efficiently resolve queries/issues
* Respond to all customer enquiries in a timely manner and deal with any customer complaints that arise
* Accurately log all defects into the defect tracker and issue defects to relevant subcontractors and vendors
* Liaise with relevant site teams regarding raised issues and inform teams of recurring complaints
* Assist the Senior Customer Care Manager to accurately maintain the defects tracker log
* Other ad hoc duties as required by the company
* Capability and willingness to apply AI tools & techniques to enhance outcomes, with a proactive approach to learning & leveraging emerging technologies
Requirements
* Significant experience in a customer care position, managing a high volume of customer queries and complaints
* Strong IT skills including MS Office; experience using Zendesk would be an advantage
* Experience within the construction/property industry would be a bonus
* Excellent communication skills in person, via phone, email or live chat
Our Values
* Collaborative: Proven ability to work effectively within a team environment
* Customer Focused: Strong problem-solving skills with a customer-first mindset
* Safety First: Committed to maintaining a safe and inclusive working environment
* Can-Do: Proactive and solution-oriented mindset with a willingness to go the extra mile
* Innovative: Open to new technologies and methodologies to enhance efficiency and effectiveness
Benefits
* Competitive salary with regular compensation reviews
* Performance-related bonus
* Comprehensive health insurance for you and your dependents
* Contributory pension scheme
* Tax saver travel and bike to work
* Paid volunteering days
* Continuous Professional development (CPD) programme & funding
* Employee Assistance Programme
* Long-term illness cover
* Life assurance
* Family-friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
* Employee networks and wellbeing activities
Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting careers@glenveagh.ie.
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