The Role: JOB SUMMARYChance to work with a renowned UK-based retail and service organization known for delivering exceptional customer care. As a Part-Time Customer Service Representative, you will be the first point of contact for customers, handling inquiries and resolving issues in a professional and supportive manner.This role is perfect for individuals with excellent communication skills and a genuine desire to create positive customer experiences. You will receive full training to handle, email, and chat-based interactions confidently, while gaining insights into customer relationship management (CRM) systems. Freshers and those looking to transition into a customer-focused role are welcome to apply.With Flexible part-time hours and a supportive team, this is an ideal opportunity for students, career changers, or anyone seeking practical experience in customer engagement.A minimum of 10 working hours per week is required, with flexible scheduling to suit your availability.JOB RESPONSIBILITIESCustomer InteractionRespond to customer inquiries via email, and chat (non voice)Provide clear information on products and servicesMaintain a professional and friendly tone in all communications Issue ResolutionHandle order-related complaints and returnsEscalate complex issues to senior staffFollow up with customers to ensure satisfactionRecord ManagementUpdate customer profiles accurately in CRM systemsAssist in preparing customer service reportsIdeal Profile:You have at least 1 year experience within a Customer Service role, ideally within the Hospital / Health Care / Healthtech industry.You have working knowledge of Chat, Email and Cold callingYou pay strong attention to detail and deliver work that is of a high standardYou are adaptable and thrive in changing environmentsYou are a strong mentor and coach who can build high performing teamsWhat's on Offer?Opportunity to make a positive impactFlexible working optionsJoin a market leader within Hospital / Health Care / Healthtech