This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland.
Working as part of a dynamic and supportive team, you will have the opportunity to work closely with our personal and business customers.
Key Responsibilities
* Engage with customers to deliver a professional, efficient, and friendly customer service (including cashier service where appropriate) to business and personal customers
* Handle the flow of customers to ensure their smooth passage through the branch
* Relocate customers to appropriate self-service options – including online and Banking 365 delivery channels together with demonstration of self-service facilities
* Record/update relevant customer information on in-house systems
* Handle all basic queries/problems and refer complaints as appropriate
* Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
What Makes You Stand Out?
* A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team
* Self-motivated with a passion to achieve goals and identify sales leads and referrals
* You have a curiosity for technology, and are an early adopter of new technologies
About Our Team
Our team purpose is to enable our customers, colleagues, and communities to thrive. We do this by drawing on our professionalism, determination, innovation, and the passion we have for making a difference in customers' lives.
Why Work with Us?
* The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions
* Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports
* Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor, and financial wellbeing coaches