After Sales Area Manager
This is a key role in driving the success of After Sales operations. It involves working closely with After Sales Managers and Dealer Principals to achieve parts and accessory sales targets and enhance customer satisfaction.
Key Responsibilities:
1. Negotiate and agree the dealer After Sales targets with ongoing performance reviews and analysis.
2. Evaluate the dealer After Sales facilities and capacity planning.
3. Monitor progress against the business plan via regular reviews.
4. Conduct regular training sessions for dealer staff to ensure they are up to date with the latest after sales processes and technologies.
5. Collaborate with sales managers and sales staff to develop and implement strategies aimed at growing accessory sales.
6. Work in conjunction with Manager to achieve sales targets.
7. Work in partnership with the Marketing department to ensure the successful implementation of After Sales marketing strategy and plans, incentives, and tactical programmes to deliver volume potential and exploit market opportunities.
8. Assist in enhancing customer experience.
9. Provide in dealer After Sales consultancy support and coaching on all relevant After Sales programmes.
Requirements:
* Previous experience as Parts Manager, Service Manager or an After Sales management role for a minimum of 2-3 years.
* Analytical and inventive problem-solving skills.
* Motor industry management and a good knowledge of the modern motor industry, including all relevant KPIs.
* Excellent communication skills including strong presentation skills.
* Coaching and motivation skills.
* Ambitious and driven in their outlook.
Benefits:
* Bonus
* Car
* Excellent Benefits and Annual leave