Job Title: Patient Transport Administrator
Reports To:
Patient Transport Coordinator
Department:
Services
Hours:
20 hours a week (9:00am – 1:00pm, Mon – Fri)
Contract Type:
Permanent
Location:
Hybrid model with remote and Dublin 4 office work
Office Days:
Wednesday & Thursday weekly
Salary:
€31,500 FTE per annum; €18,000 Pro Rata for 20 hours
Job Description:
The Irish Cancer Society aims to reduce the burden of cancer and improve quality of life for those affected. We provide a free transport service for referred patients, supported by volunteers. As a Patient Transport Administrator, you will support this service by managing bookings, processing referrals, engaging with hospitals, handling financial applications, and gathering patient feedback for service improvement.
Main Duties and Responsibilities:
1. Service Delivery:
o Receive and update referral information from hospitals.
o Contact patients and manage bookings via CRM (Dynamics).
o Process financial support applications.
o Handle patient calls and emails, providing support and signposting.
o Address logistical issues and ensure quality standards.
o Support driver team as needed.
2. Evaluation and Improvement:
o Administer and analyze patient feedback surveys.
o Identify opportunities for service improvement.
3. Stakeholder Engagement:
o Build and maintain relationships with stakeholders.
o Collaborate with internal teams to support patients.
o Stay informed on relevant legislation and policies.
4. Other Duties:
o Perform additional tasks as assigned.
o Maintain confidentiality and data protection compliance.
o Adhere to health and safety policies.
o Occasionally work outside normal hours.
Qualifications and Experience:
Degree or professional qualification in social work, community development, or related field. Minimum 3 years relevant experience in service delivery or community support. Empathy for patients and ability to work independently and in teams.
Benefits:
* 23 days annual leave plus public holidays and additional service days.
* Sick pay scheme, pension, health plans, travel schemes, and more.
Application deadline: Tuesday, 3 June 2025. The Irish Cancer Society is an equal opportunity employer committed to diversity and inclusion.
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