Our client, an international protection accommodation service provider is seeking to hire a Resident Support Worker to join their team in Sligo on a permanent basis. As a Resident Support worker, you will ensure smooth daily operations, address resident queries, and liaise with external support services.
Key Responsibilities (Full job description is available upon request):
* Greet new residents and assist with their orientation into the centre, including providing them with necessary information and materials.
* Accurately register all new arrivals, ensuring that personal information is collected, recorded, and stored securely.
* Coordinate with healthcare providers, social supports, to ensure residents’ needs are met.
* Act as the first point of contact for resident inquiries, complaints, or requests for assistance.
* Identify, communicate and address special reception needs (physical, mental, or social needs) of residents.
* Ensure that all new arrivals understand the emergency protocols, safety rules, and evacuation procedures.
* Treat all residents with respect and cultural sensitivity, being aware of their diverse backgrounds and experiences.
* Regularly update records of all residents, including contact information, health concerns, special needs, significant incidents, resident complaints, or emerging issues.
* Ensure compliance with data protection and confidentiality requirements under applicable legislation.
Ideal background:
* Minimum QQI Level 7 in social care is required (or equivalent).
* Additional training or qualifications in social care, equality, interculturalism or diversity are an advantage.
* Prior experience in a similar role within a residential facility or reception work, or social services, or humanitarian context is highly desirable.
* Understanding of the policies and procedures of the IPAS National Standards.
* Proficiency in basic IT tools (Excel, email systems, SharePoint).
* A high level of empathy, patience, and cultural sensitivity when dealing with vulnerable residents.
* ·Strong organisational abilities to manage administrative tasks, maintain accurate records, and handle multiple queries simultaneously.
Please note: Employment is subject to Garda Vetting clearance
For a confidential discussion and more information on this Resident Support Worker role, please contactSarah Flynn.
sarah.flynn@collinsmcnicholas.ie
+353 719108060
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